Troubleshooting Workflow States

Guidance on resolving stuck or unexpected workflow states across OrviQ approvals.

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1. Approval Submission Appears Stuck in "In Review"

• Symptom: A submitted crosswalk mapping or policy remains in review for an extended period.
• Cause: The assigned reviewer has not acted, or maker-checker segregation prevents the submitter from self-approving.
• Resolution:
  • Open the item in the Approvals Hub (/approvals) to check the currently assigned stage and reviewer.
  • If the reviewer is unavailable, a Tenant Administrator can reassign the workflow task.

2. Maker Cannot Approve Own Submission

• Symptom: A Compliance Manager who authored a mapping cannot click the Approve button.
• Cause: Maker-Checker enforcement strictly prevents the creator of an entity from signing off on their own submission.
• Resolution: A secondary qualified user holding the required role must review and approve the item.

3. Rejected Submission Actions

• Symptom: An approval was rejected and marked Rejected.
• Resolution: Open the decision review drawer to read the reviewer's feedback notes. Address the requested changes and submit a new revision.